Forsta, a Leader in the 2021 edition of Gartner® Magic Quadrant™ in the Voice of the Customer category, will boost its scale and investments to accelerate product innovation
BOSTON & LONDON, April 27, 2022–(BUSINESS WIRE)–Press Ganey, a trusted leader in patient, participant, employee and consumer experience across the healthcare ecosystem, announces that it has completed the acquisition from Forsta, a global leader in market research, customer experience (CX) and employee experience (EX) technologies. The closing of the transaction took effect on April 26, 2022.
As recognized industry leaders, with Press Ganey recently named Best in KLAS for patient experience improvement and Forsta named a Leader in Gartner’s 2021 edition® Magic Quadrant™ in the Voice of the Customer category, the combined companies will be at the forefront of tomorrow’s search and experience technologies.
“Together, Press Ganey and Forsta provide customers with the data connectivity, accelerated analytics, DEI expertise, and segmented insights businesses need to deliver seamless experiences and effectively drive transformation,” said Patrick T. Ryan, Chairman and CEO of Press Ganey. “Alongside Forsta, we are entering new regions and industries, with highly complementary market research, CX and EX technology that will integrate seamlessly with our healthcare solutions.”
“Press Ganey propels Forsta’s mission to reimagine the global actionable insights industry. With this investment, we will be able to dramatically accelerate innovation to enable our clients to generate better insights, faster. and scale,” said Kyle Ferguson, CEO of Forsta. “The convergence of our resources creates considerable opportunities, and we have no intention of stopping there.”
Accelerated product innovation. Press Ganey’s investment will drive Forsta’s product innovation at a steady pace, especially in the high-demand areas of artificial intelligence (AI), data visualization and qualitative research.
Market expansion. Forsta’s global presence and extensive network will solidify Press Ganey’s international growth ambitions, while bringing the company into new vertical segments, such as retail, financial services and consumer goods.
Unparalleled prospects. Both companies are recognized agents of change and bring proprietary research solutions and thought leadership to provide key insights to address key issues, such as human-centric data barriers, employee burnout and promoting health equity.
Disruption of the health care sector. Backed by leading consulting, unparalleled expertise in experience measurement, and proprietary analytics driving improvement, Press Ganey will deliver game-changing advancements to the evolving healthcare industry. A new range of dedicated self-service healthcare solutions are available now, such as digital communities, virtual chat groups, crowdsourcing and more.
Exceptional human capital. Two highly skilled workforces will come together around aligned missions to turn data into actionable insights that drive impact.
The combined company will continue to be led by Ryan as Chairman and CEO, and Ferguson will continue to lead Forsta as CEO. The more than 3,000 employees now serve thousands of customers, including Fortune 500 companies and leading healthcare systems, throughout North America, EMEA (Europe-Middle East and Africa) and APAC (Asia-Pacific).
About Press Ganey
Press Ganey pioneered the health care performance improvement movement more than 35 years ago. Today, the company offers an integrated suite of solutions for safety, clinical excellence, patient experience and staff engagement. The company works with more than 41,000 care centers in its mission to reduce patient suffering and build the resilience of caregivers to improve the overall safety, quality and experience of care.
Forsta is an experience and research driven technology platform that collects and analyzes data and translates results into shared actions to inform decision-making and drive growth. Combined with a team of expert consultants, Forsta’s technology helps organizations better understand the full range of human experiences.
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Ty Fiesel (MP&F for Press Ganey)
Diandra Binney (Peppercomm for Forsta)